CCTV Monitoring Administrator

Package

• £23,956 per annum
• Based on site at our Liverpool Head Office
• 28 days paid holiday per annum, rising to 33 days upon 5 years’ service (inclusive of bank holidays)
• Contributable Company pension scheme

Employee benefits:

• MyHB employee benefits platform with access to:
  • Retail and leisure discounts plus hundreds more
  • Free Financial Advice
  • Bank your savings into an ISA
  • 24/7 confidential counselling and advice line
  • Low cost voluntary insured health plans
• Onsite heavily subsidised Health and Fitness Centre
• Onsite canteen
• 10% store discount
• Access to social and sporting events
• Free car parking
• Death in Service Benefit (subject to 12 months complete service)
• Long Service recognition scheme

Job Introduction

As a CCTV Monitoring Administrator, in our Loss Prevention Team you will provide crucial support through administrative tasks, fact-finding, and reporting, helping our team ensure security across our stores.

In this role, you'll also manage phone calls, communicating with store managers, third-party contacts, and other stakeholders to provide clear updates, handle queries, and ensure smooth coordination of loss prevention activities.

Job Overview

• Analyse CCTV footage and incident reports to assess and understand security incidents.
• Conduct fact-finding activities and investigations to aid the Loss Prevention Team.
• Liaise confidently with stores, management, and third-party contacts via phone and email, ensuring effective communication.
• Provide ongoing administrative support to the team, including data collation and report generation.
• Create and distribute internal posters and other communications to relevant stakeholders.
• Maintain accurate records, following established procedures and adhering to security and health & safety standards.

Minimum Criteria To Apply

• Proven administration experience, ideally in a fast-paced environment.
• Strong organisational and multitasking abilities.
• A confident communicator with excellent telephone manner and interpersonal skills.
• Tech-savvy with proficiency in Microsoft Office (Excel, Word, Outlook) and Adobe.
• Detail-oriented with a focus on accuracy and precision.
• Ability to handle confidential information with discretion.
• A proactive team player who thrives in a busy, high-pressure environment.