HR Shared Services Lead

Package

Salary & Hours

• £40,000 - £45,000 DOE
• 37.50 hours per week 

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line 
  • Low-cost voluntary insured health cash plans and cancer cover

Job Introduction

We have an exciting opportunity for an experienced HR Shared Services Lead to join our busy People Team. If you’re confident managing a team, have a keen eye for process improvements, and enjoy working in a fast-paced environment, this could be the role for you.

You’ll play a key role in leading our Shared Services team, helping to shape the way we work and ensuring we deliver a consistently high level of service across the business. From supporting team development to improving how we do things day-to-day, your impact will be felt right across the organisation.

As we move through an exciting period of transformation, you’ll also be working closely with our Shared Services Transformational Lead to embed new ways of working, strengthen processes, and set the team up for long-term success.

Job Overview

• Lead the day-to-day running of the HR Shared Services team, ensuring a smooth and efficient operation.
• Coach, support, and manage team members to help them develop and perform at their best
• Ensure deadlines are met and service standards are consistently high.
• Collaborate with the Shared Services Transformational Lead to deliver change initiatives, embed best practices, and future-proof the Shared Services function.
• Review systems and processes regularly, identifying opportunities to improve efficiency and consistency.
• Support the delivery of training sessions, presentations and business updates.
• Ensure policies, documents, and templates are up to date, compliant and fit for purpose.
• Provide guidance and support to colleagues on HR-related matters, including sensitive and complex issues.

Minimum Criteria To Apply

• Solid experience in a similar HR or high-volume administrative role, ideally within a shared services or operational environment.
• Strong people management skills — you’ll know how to support, motivate and get the best out of a team.
• A confident, clear communicator who’s able to handle sensitive situations and give constructive feedback.
• A good understanding of HR processes and policies, along with current employment law and GDPR requirements.
• A track record of spotting where things could work better and successfully putting improvements in place.
• The ability to manage a busy workload, juggle priorities and stay organised under pressure.
• Good IT skills, especially with Microsoft Office.