IT Field Engineer

Package

Salary & Hours 

• £37,100 - £39,600 DOE
• 37.50 hours per week including some overnight stays and out-of-hours store visits.
• Based at our Liverpool Head Office with extensive travel across the UK.

Employee Benefits

• A company car or car allowance.
• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme

MyHB colleague benefits platform with access to:

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line 
• Low-cost voluntary insured health cash plans and cancer cover

Job Introduction

As an IT Field Engineer, you will be responsible for the setup, installation, and programming of in-store IT systems across various company locations. You will play a key role in maintaining, deploying, and troubleshooting IT and CCTV equipment in retail environments, ensuring that stores operate efficiently and with minimal downtime. You’ll be expected to work independently, adapt quickly to new technologies, and communicate effectively with store teams and head office IT support.

Job Overview

• Performing in-store hardware maintenance, including asset tagging, cleaning, and labelling network components
• Installing and configuring IT and CCTV equipment to a set standard
• Swapping, retrieving, and redeploying hardware as required
• Supporting network connectivity and troubleshooting issues with the help of the central IT team
• Maintaining high standards of confidentiality and compliance with GDPR
• Contributing to improvements in systems and internal processes
• Ensuring all work is carried out safely and in accordance with company health and safety procedures

Minimum Criteria To Apply

• Full, clean UK driving licence (travel to various sites is required)
• Previous experience in a similar field-based IT role, preferably involving CCTV systems
• Experience with hardware installation and basic networking (e.g. cabling, routers, connectivity)
• Comfortable working independently, including managing and prioritising your own workload
• Strong communication skills and a customer-focused attitude
• Ability to follow technical instructions and troubleshoot issues effectively
• Able to manage multiple projects and work effectively in a fast-moving, deadline-driven environment.