IT Helpdesk Technician

Package

Salary & Hours

• £29,061 per annum
• Based at our Liverpool Head Office
• 37.50 hours per week, working shifts scheduled across any 5 days out of 7, between the hours of 7:00am and 11:00pm.

  
  

Employee Benefits

• Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Discounted onsite gym 
• On-site canteen 
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Life Insurance for all colleagues 
• Long service recognition scheme
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues 
  • Employee Assistance Programme with 24/7 confidential counselling and advice line 
  • Completely confidential services to you and your family
  • Low cost voluntary insured health cash plans and cancer cover 

Job Introduction

We have a fantastic opportunity to join our IT Support team as a Support Technician where you will have the chance to work with all areas of the business including our stores across the U.K. and distribution centres. 

Our IT Department are at the heart of the business and we wouldn't be where we are today without the robust systems and infrastructure built and maintained by the team. The Support team work on a busy and fast paced helpdesk and are responsible for providing technical support to our colleagues in various business areas with both hardware and software components. You will support remotely, over the phone and occasionally carry out site visits as necessary. 

We are looking for someone with a 'can do' attitude, the determination to see a job through to resolution to the highest standard and is a confident communicator. For the successful candidate it really is an exciting time to join a team who are consistently discovering newer ways to work efficiently and boost our productivity, with innovation at the forefront of their mind.

Job Overview

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
• Install, configure and support systems such as Windows, Citrix and AS400
• Ensure security and privacy is kept to and in accordance to CISO advisories
• Retail interfaces
• Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA’s
• Liaise with third party vendors
• Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
• Contribute to the continuous improvement of internal systems and practices
• Other duties in accordance with role and within remit of skill base

Minimum Criteria To Apply

• Previous experience in a similar technical role
• knowledge of the retail lifecycle is preferred but not essential
• Knowledge of distribution/warehouse environment preferred but not essential
• Ability to communicate at all levels 
• Ability to prioritise work based on business impact and cost
• Be proactive and adaptable with an approachable attitude